Shipping

Products that MUD-TEC has in stock are shipped daily on working days. Furthermore, MUD-TEC uses a delivery time for various products. The delivery time is always stated with the order. The shipping costs are calculated depending on the size and weight of the package you order.

Returns

Do you have any questions after delivery, is something defective, is something missing, do you need help with the assembly or do you experience other problems? Please do not hesitate to contact us!

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs amount to approximately 7.25 per package, consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. Therefore, treat the product with care and ensure that it is properly packaged when returned.

To exercise this right, you can contact us via [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.